FAQ

Frequently Asked Questions

Need more help? Reach us via support or email and we’ll respond shortly.

How fast do I get results?

Within seconds after casting, a full breakdown appears and is saved to your account—no waiting for a human response.

Do I need real coins?

No—the built-in true random generator mirrors a real casting session.

Do credits expire?

Credits never expire—use them whenever you need guidance.

What if something fails?

If a reading fails due to system issues, contact support—we’ll restore credits or refund as needed.

I’m a legacy member—how do I activate my account?

Simply continue with the same Google or Apple login you used before, or click the activation email. Once you sign in, the complimentary PRO credit appears in your dashboard.

FAQ | Purplestarmapper